新會員立減 100 TWD

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關於運送

訂單收據

一旦成功下單,我們將向您發送一封電子郵件,確認收到您的訂單。如果您沒有收到此電子郵件,請通過 info@thefingerwords.com 通知我們的客戶服務團隊。

訂單處理

澳門到香港和台灣的交貨通常在 2 個工作日內發出,在我們發出電子郵件 2-4 天收到,具體日子取決於您的確切位置。其他地區和海外的交貨通常在 3 個工作日內發出,在我們發出電子郵件 2-3 週內收到,具體日子取決於您的確切位置和運輸方式的選擇。特殊要求可能需要更長時間。

 

Order receipt

Once you have placed your order, we shall send you an email acknowledging the receipt of your order. This is an acknowledgement that we have successfully received your order. If you do not receive this email please notify our customer service team at info@thefingerwords.com.

 

Order processing

Deliveries within Macau to HongKong and Taiwan are normally sent out within 2 business days and you should receive 2-4 days after we send out depending of your exact location. Deliveries outside of these areas and overseas are normally sent out within 3 business days and you should receive 2-3 weeks after we send out depending of your exact location and the selection of shipping method. Special requests may take longer.


運送

裝運確認

成功處理付款並確認您訂購的商品後,我們將向您發送一封發貨確認電子郵件,其中包含跟踪號和使用的快遞方式。

 

郵寄方式

香港、澳門、中國境內的所有訂單均由順豐或EMS發出。所有其他國家/地區均由 EMS / 澳門本地郵政局發送。

 

追踪訂單

有關您的訂單狀態的最新信息,請在聯繫我們之前先使用快遞公司的在線跟踪平台。

 

如果您的訂單是由順豐發送的,請點擊這裡跟踪您的訂單。

 

SHIPPING AND DELIVERY

Shipping confirmation

After payment has been successfully processed and the items you have ordered are confirmed we will send you a shipment confirmation email with the tracking number and the courier used.

 

Shipping method

All orders within Hong Kong, Macau , China are sent out by SF Express or EMS.  All other countries are sent out by EMS / Macau Local Post Office.

Tracking Your Order

For the most up-to-date information on the status of your order please use the courier’s online tracking platform first before contacting us. It is best to allow up to 2 business days for the tracking number to show up in the online tracking system.

If your order is sent by SF Express please click here to TRACK YOUR ORDER


拒收貨件

如果貨件被拒絕並退回給我們,我們將與您聯繫,選擇在再次發貨之前需要支付重新送貨的費用或在您的購買退款減去退貨運費。

Refused shipments

If the shipment is refused and returned to us we will contact you with the option of paying the re-delivery fee before again shipping out or a refund for your purchase minus the return shipment fee.


丟失包件

我們知道有時包裹會在系統中丟失。我們非常樂意幫助追踪您的貨件,並且在貨件被確認丟失的不幸情況下,為您進行退款。

 

LOST SHIPMENTS

We understand that sometimes parcels do get lost in the system. We are more than happy to help out tracking down your shipment and in the unfortunate case that the shipment is confirmed as lost, to refund your purchase.


退貨或換貨

有缺陷或不正確的

如果您收到有缺陷或商品與您訂購的不同,請在收到商品 7 天內聯繫我們的客戶服務團隊。如果可以的話,請描述問題並附上照片。一旦我們確認,請通過平郵退回項目,並告訴我們快遞跟踪號碼。

在出示郵局/快遞收據的副本後,您將通過原來付款方式獲得退貨運費。重新運送費用將由我們承擔。

關稅和關稅不予退還。您可以通過直接聯繫當地的海關協助。此方法可能不適用於所有國家/地區,因此我們建議您聘請報關行來幫助您完成整個過程。請注意,我們無法退還您的支付提供商收取的任何匯率或手續費。

RETURNS OR EXCHANGES

Defective or incorrect items

If you received a defective item or if you received a different item to what you ordered please contact our customer service team at within 7 days of receiving your order. Please describe the problem and attach photos if possible. Once we confirm the case please return the item by regular airmail and let us know the tracking number.

You will be reimbursed for the return shipping cost through your original payment method upon presenting a copy of the post office/courier receipt. The re-delivery fee will be covered by us.

Customs taxes and duties are non-refundable. You may be able to recover it by contacting your local customs office directly. This method may not be available for all countries so we suggest hiring a customs broker to help you through the process. Please note we are unable to refund any exchange rate or handling fees charged by your payment provider.