一旦成功下單，我們將向您發送一封電子郵件，確認收到您的訂單。如果您沒有收到此電子郵件，請通過 email@example.com 通知我們的客戶服務團隊。
澳門到香港和台灣的交貨通常在 2 個工作日內發出，在我們發出電子郵件後 2-4 天收到，具體日子取決於您的確切位置。其他地區和海外的交貨通常在 3 個工作日內發出，在我們發出電子郵件後 2-3 週內收到，具體日子取決於您的確切位置和運輸方式的選擇。特殊要求可能需要更長時間。
Once you have placed your order, we shall send you an email acknowledging the receipt of your order. This is an acknowledgement that we have successfully received your order. If you do not receive this email please notify our customer service team at firstname.lastname@example.org.
Deliveries within Macau to HongKong and Taiwan are normally sent out within 2 business days and you should receive 2-4 days after we send out depending of your exact location. Deliveries outside of these areas and overseas are normally sent out within 3 business days and you should receive 2-3 weeks after we send out depending of your exact location and the selection of shipping method. Special requests may take longer.
香港、澳門、中國境內的所有訂單均由順豐或EMS發出。所有其他國家/地區均由 EMS / 澳門本地郵政局發送。
SHIPPING AND DELIVERY
After payment has been successfully processed and the items you have ordered are confirmed we will send you a shipment confirmation email with the tracking number and the courier used.
All orders within Hong Kong, Macau , China are sent out by SF Express or EMS. All other countries are sent out by EMS / Macau Local Post Office.
Tracking Your Order
For the most up-to-date information on the status of your order please use the courier’s online tracking platform first before contacting us. It is best to allow up to 2 business days for the tracking number to show up in the online tracking system.
If your order is sent by SF Express please click here to TRACK YOUR ORDER
If the shipment is refused and returned to us we will contact you with the option of paying the re-delivery fee before again shipping out or a refund for your purchase minus the return shipment fee.
We understand that sometimes parcels do get lost in the system. We are more than happy to help out tracking down your shipment and in the unfortunate case that the shipment is confirmed as lost, to refund your purchase.
如果您收到有缺陷或商品與您訂購的不同，請在收到商品後 7 天內聯繫我們的客戶服務團隊。如果可以的話，請描述問題並附上照片。一旦我們確認，請通過平郵退回項目，並告訴我們快遞跟踪號碼。
RETURNS OR EXCHANGES
Defective or incorrect items
If you received a defective item or if you received a different item to what you ordered please contact our customer service team at within 7 days of receiving your order. Please describe the problem and attach photos if possible. Once we confirm the case please return the item by regular airmail and let us know the tracking number.
You will be reimbursed for the return shipping cost through your original payment method upon presenting a copy of the post office/courier receipt. The re-delivery fee will be covered by us.
Customs taxes and duties are non-refundable. You may be able to recover it by contacting your local customs office directly. This method may not be available for all countries so we suggest hiring a customs broker to help you through the process. Please note we are unable to refund any exchange rate or handling fees charged by your payment provider.